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How long does it take Instructor/Service Provider bios and photos to update in the app once we have updated them in Mindbody?

Instructor and service provider bios and photos sync with the app multiple times per day. However, if you want to expedite the update:

  1. Manual Refresh:
    • Go to the gear icon in the top-right corner of your AXLE portal.
    • Select Full Data Reset to immediately synchronize the latest updates.

This ensures any changes made in Mindbody are promptly reflected in the app. For routine updates, the automatic sync should suffice.

Updated on December 6, 2024

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