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Help Topics
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CRM Pricing
- I’m not seeing pricing available in the portal that I set up in Mindbody.
- How do I make edits to a package template?
- Can we set up pricing that won’t be shown on the app?
- How do I set pricing for new clients only?
- Can I schedule pricing to turn on and off during a certain period of time?
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Mindbody Settings & AXLE
- I’ve merged client information but they are still in the duplicate bucket.
- How do I change my booking window?
- I want to give my members earlier access to class booking. How do I set up class booking windows that are specific to my membership types?
- I found a client with multiple accounts. How do I merge them in AXLE?
- When a client opts into the roster inside the Early Cancellation window, does the API trigger Mindbody to send a booking confirmation text & email?
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Branded App
- Does pricing automatically appear on the app?
- Do memberships get set up on auto-pay when someone purchases them on the app?
- If I add a class, does it automatically show up on the app?
- Can I add a package that is for members only?
- How do I add or make changes to the pricing showing on the app?
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Phone System
- Can I use my existing studio phone number?
- How do I listen to my voicemail on the desktop?
- How do I temporarily stop calls ringing to my personal phone?
- Where can I review and listen to AXLE Talk call recordings?
- I downloaded the AXLE Talk app but it’s asking for an activation code. Where do I get that?
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