If clients who have correctly opted out of receiving text messages are still receiving them, it’s important to address this issue promptly. Here are the steps to resolve it:
To Address Clients Receiving Unwanted Text Messages:
- Gather Client Information: Collect the full name of the client who is experiencing the issue and their respective location.
- Open a Ticket: Compose an email to help@axl3.com, providing the following information:
- Full name of the client.
- The location or studio associated with the client.
- A clear description of the issue, emphasizing that the client has previously opted out of receiving text messages but is still receiving them.
By following these steps, you can report the issue to the AXLE support team, who will investigate and resolve the problem. It’s essential to provide accurate client information and a detailed description of the issue to expedite the resolution process.
The AXLE support team will work to ensure that clients who have opted out of text messages are no longer receiving them as per their preferences.