If you have scheduled an AXLE onboarding call but haven’t received the calendar invitation, follow these steps to ensure you get the information you need:
- Check Your Email: First, check the email account you provided when booking the onboarding call. The calendar invitation and confirmation would have been sent to this email address.
- Spam Folder: It’s possible that the email with the calendar invitation ended up in your spam or junk folder. Be sure to check these folders in your email client.
- Whitelist or Mark as Not Spam: If you find the email in your spam folder, mark it as ‘Not Spam’ or add the sender’s email address to your email client’s whitelist. This will help prevent future emails from being flagged as spam.
- Resend Confirmation: If you still can’t locate the calendar invitation, or if you accidentally deleted it, please send an email to help@axl3.com. Our support team will assist you in resending the confirmation and providing you with the necessary details for your onboarding call.
We apologize for any inconvenience, and we want to ensure that you have all the information you need to make your AXLE onboarding experience as smooth as possible. Feel free to reach out to our support team for prompt assistance.