Thank you for the clarification. It seems that the behavior you’re describing is expected for the {dictionary.________} variables in AXLE when previewing an automation or mass campaign.
As you correctly pointed out, these variables act as placeholders that swap out with specific information from a spreadsheet when the campaign is actually sent to recipients. They allow for scalable and customizable emails, making it possible for a corporate team to create one template and distribute it efficiently to franchisees or individual locations while tailoring the content based on the specific data in the spreadsheet.
In summary, the behavior you’re experiencing during the preview, where the variables do not populate with information, is normal. The actual data population occurs when the campaign is sent, utilizing the data from the associated spreadsheet.