If your clients are not receiving push notifications from your AXLE branded app, several factors could be causing this issue. Here are some common reasons why clients may not receive push notifications and potential solutions:
- Notification Settings: Clients may have disabled push notifications for your app in their device’s settings. To resolve this, clients should check their device settings and ensure that push notifications are enabled for the AXLE app.
- App Permissions: The AXLE app may not have the necessary permissions to send push notifications. Clients should review their app permissions and grant any required permissions related to notifications.
- Network Connection: Push notifications require an active internet connection. Clients should ensure that their devices are connected to the internet via Wi-Fi or mobile data.
- App Version: Outdated versions of the AXLE app may have issues with push notifications. Clients should make sure they have the latest version of the app installed, as updates may include bug fixes related to notifications.
- Do Not Disturb Mode: Clients may have enabled “Do Not Disturb” mode on their devices, which can suppress notifications. They should check their device’s “Do Not Disturb” settings and adjust them as needed.
- Battery Optimization: Some devices have battery optimization features that may restrict app background activity, including push notifications. Clients can check their device’s battery settings and exclude the AXLE app from optimization.
- Notification Preferences: Within the AXLE app, clients may have customized their notification preferences. They should review their in-app notification settings to ensure that they haven’t disabled specific types of notifications.
- Uninstall and Reinstall: In some cases, reinstalling the AXLE premium branded app can resolve notification issues. Clients can try uninstalling the app, and then reinstalling it from the app store.
Clients should follow these troubleshooting steps to identify and resolve the issue preventing them from receiving push notifications from your AXLE premium branded app. If the problem persists, they may need to contact AXLE’s customer support for further assistance and guidance.